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ALL THE MATTRESSES HAVE 10 - 25 YEARS
LIMITED WARRANTY COVERAGE
PLEASE READ CAREFULLY:
Our Our Comfort Series and Luxury Series Sleep Systems are designed to
provide years of comfort and enjoyment. Your Sleep System is manufactured from
the best materials available using the highest standards of workmanship in the
construction. The following manufactured components are warranted, as noted,
against defects in material and workmanship that impair the serviceability of
the product other than normal wear and tear:
Warranty applies to: Quilted Zipper Cover,
Box Foundation, Foam Rails
GENERAL PROVISIONS:
Proof of Purchase: All Our Comfort
Series and Luxury Series Sleep Systems are warranted from the date of the
original retail sale as validated by proof of purchase. Warranty coverage will
be determined from this date. This warranty is provided to the original
purchaser only.
WARRANTY DURATION:
Repair or Replacement: The
manufacturer reserves as their legal right, the option to repair or replace
parts covered under this warranty according to its discretion; to make
substitutions as required, of materials and components of comparable value and
utility as the original part. Any cover returned must be in sanitary condition.
Soiled covers will not be accepted for warranty service. If a defect occurs
beyond the full replacement portion of the warranty, the manufacturer will
repair or replace, at its option, the defective product at listed percentage of
current retail price at time of the warranty claim for the Sleep System
purchased or a comparable model of the product, if the product originally
purchased is no longer in production, plus reasonable freight charges.
Honoring the Warranty: This warranty
will only be honored by direct approval of the manufacturer when all provisions
of proof of application and availability of part for evaluation have been met.
Manufacturer will not be liable for damage or shrinkage to covers caused by
attempts to clean in a conventional washer/dryer.
Dealer Warranty Responsibility:
Dealers accepting any responsibility for the product warranty analysis do so
only at the request of the customer and are under no requirement to do so by the
manufacturer, and their statements about validity and proration charges are not
necessarily the opinion of the manufacturer. The manufacturer retains & reserves
the exclusive right to make warranty determinations.
Disclaimer: The manufacturer
disclaims liability for any aspect of installation, and any inconvenience caused
by a defective part of a component needing to be replaced or repaired. Since the
customer controls the installation, inflation/fill, end use, and maintenance of
the product, the manufacturer disclaims all liability for any damages caused by
the use or misuse of this bed. This warranty excludes all other statutory or
implied warranties upon which this mattress is sold.
OTHER PROVISIONS:
1. This warranty shall be void unless the Sleep System components are used in
accordance with the enclosed instructions.
2. This warranty does not apply to tears, punctures, or damage caused by
improper use, negligence, excessive strain, improper installation, accidents,
acts of nature, or failures caused by extreme temperature.
3. Any apparently defective component must be returned to the manufacturer at
the purchaser’s expense with an explanation of the problem. A proof of purchase
(sales receipt) verifying date & price of purchase must be included.
Please Note:
Any stretching or conforming of the cover is a
natural part of the breaking-in process for the bed system. Covers which have
stretched to accommodate this natural process are not considered defective and
are not covered under warranty. (Please refer to the section “Break-in Period”
for further information on mattress.
This warranty is limited to repair or
replacement of the Sleep System at the option of the manufacturer, and any
damages or breach of warranty due to consequential losses to property other than
the warranted Sleep System components are expressly excluded. In addition, all
implied warranties are limited to the duration of this written warranty. This is
the exclusive express warranty for the Evolutions, Comfort Series, Genesis™ &
Luxury Support® beds, and any other statements or express warranties are
expressly denied.
NOTE: Warranty is void if
product is used commercially. Consumer is responsible for listed percentage of
current retail price at time of warranty claim.
• Normal leveling or flattening out of filling materials, which occur in
normal use of the mattress, are not covered in the warranty. Body impressions in
any new mattress indicate the upholstery layers are conforming to your body’s
individual contours. These are not structural defects but normal occurrences in
the superior performance of a mattress.
• These impressions will be more noticeable on Queen and King sized
mattresses.
BREAK-IN PERIOD —
Please Note: In order to provide equal
support, the heavier body parts must sink further into the sleep system than the
lighter body parts. When this occurs, your bed’s outside cover must stretch or
“conform” to the unique shape of your body as it accomplishes a state of
equilibrium in your new sleep system. The stretching or “conforming” of your
cover is a natural part of the breaking-in process for your new bed system.
Normally this takes from 4– 12 weeks and will vary according to your body
proportions, size, type of system, and the fill level you have chosen. Covers,
which have stretched and conformed to accommodate this natural process (and
provide you with contoured support benefits) are not considered defective and
are not covered under warranty.
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